This is a W2 employee role, and the company offers benefits that include medical insurance, paid time off, paid holidays, continuing education allowance, and a 401k retirement plan. The salary is not mentioned in the job posting. You do not need to live within the EST time zone to apply, but you will need to work those hours. SchedulesĪll schedules for this position appear to be Monday through Friday, 8:00 AM to 5:00 PM EST. TrainingĪll training is completed remotely. The computer requirements for this role are not mentioned in the job post. Must have a quiet, distraction-free work area. Bachelor’s degree in a related field of study.Previous experience in financial services, marketing, or technology.Must have a prior record of meeting and exceeding performance goals.Ability to move between multiple workflows quickly.Ability to find and use resources effectively.Must be self-disciplined and exercise good judgment.Excellent written and verbal communication skills.Ability to handle a high volume of customer calls, chats, and emails efficiently.Ability to deliver outstanding customer service.Must have at least 3 to 5 years of previous customer success experience.Some of the requirements for this position include: Providing customers with outstanding customer service.Maintaining a high level of customer engagement and communication.Contacting customers via telephone, live chat, video calls, and email. Monitoring and addressing customer concerns.Assisting customers with the onboarding process.Managing over 100 customer accounts independently.Some of the responsibilities of this role include: This post will concentrate on the Customer Success Specialist role. Since the company is fully remote, they expect all employees to be self-disciplined and able to complete all work correctly and on time.īesides the Customer Success Specialist position, some of the other jobs Snappy Kraken has had posted on its website include Technical Support Specialist, Human Resources Manager, Operations Coordinator, Account Executive, and Sales Development Representative. Some of the services they provide to financial advisors include niche marketing, event promotion, lead generation, and client engagement.Īs an employer, Snappy Kraken is entirely remote, so all its employees work from home. The company offers digital marketing automation services to professionals in the financial industry. Snappy Kraken was founded in 2016 and is headquartered in Florida. They regularly hire Customer Success Specialists to work from home, and these positions are typically Monday through Friday only. If you’re looking for a remote job with weekends off, Snappy Kraken may be ideal for you.
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